Customer Reviews and Testimonials
We at Texas Water Heaters hold our customers’ feedback in high regard. The satisfaction of our clients is our greatest indicator of success and the driving force behind our commitment to providing exceptional water heater services. On this page, you will find testimonials from real customers who have experienced our services first-hand.
We believe that our prospective customers deserve to know what others think of our work. Revealing the experiences of others is a testament to the level of service we strive to provide. However, as we respect the privacy and integrity of our customer’s feedback, the testimonials will be posted as they are provided.
Check this page periodically for updates, as we continuously seek to share the experiences of our valued clients. If you would like to share your experience with Texas Water Heaters, please feel free to send us an email or contact us directly. Your feedback is not only appreciated but also instrumental in helping us maintain our high standards of service.
Annual tankless water heater preventive maintenance. Aaron was excellent!! Arrived early. Highly efficient. Personable. Knowledgeable. Professional. Another outstanding experience with TWH!
Great service, Eduardo was timely and professional.
Both guys were excellent! Ty
KR is a real old school professional who takes his business seriously.
I got quotes from $5,000-$10,000 for a tank hot water heater from the big plumbing companies (Home Depot aligned ARS rescue rooter for example) with all the sales agents.. way overpriced and high pressure sales..
I reached out to Texas Heaters with a google search and my quote was 50% cheaper AND it included a special booster pump which gives us more hot water than a typical 50ga tank.
I feel it’s important to mention that we we did experience one anomaly, but they zeroed it down to an issue that was due to manufacturer error; but KR and his team never gave up and they came back two times and even called me Sunday morning as KR had thought about it all night the night before. He called me Sunday morning and walked me thru what I needed to do (very simple)… I took his advice and made one simple adjustment and we had perfect hot water.
They never give up. They will always strive for excellence, and I’m very proud of them.
You should never worry about your experience with this company and you will save several hundred, if not thousands of dollars. They are the masters of their specific trade.
Seth
In today's day and age of zero customer service with most businesses we all deal with, working with KR and his team stood out as an exceptional experience. They came out ASAP to replace a busted water heater. KR KNOWS HIS STUFF. He was able to diagnose the issue, over the phone, within 5 mins by asking me to run a systematic check of the issue. He was absolutely right. The pricing they gave me was fair (not too high, not too low...both are concerning). They pulled a permit and even scheduled the inspection. It's clear that they know what they are doing. I will replace 2 more water heaters through them this year. Kudos to KR for running a tight ship.
If you have any questions or require further assistance, our team is always ready to help. You can also view our extensive range of services and reach out to us through our Contact Us page. We look forward to hearing from you and possibly featuring your testimonial on our website.