Customer Reviews and Testimonials
We at Texas Water Heaters hold our customers’ feedback in high regard. The satisfaction of our clients is our greatest indicator of success and the driving force behind our commitment to providing exceptional water heater services. On this page, you will find testimonials from real customers who have experienced our services first-hand.
We believe that our prospective customers deserve to know what others think of our work. Revealing the experiences of others is a testament to the level of service we strive to provide. However, as we respect the privacy and integrity of our customer’s feedback, the testimonials will be posted as they are provided.
Check this page periodically for updates, as we continuously seek to share the experiences of our valued clients. If you would like to share your experience with Texas Water Heaters, please feel free to send us an email or contact us directly. Your feedback is not only appreciated but also instrumental in helping us maintain our high standards of service.
Excellent service, knowledgeable and honest, went above and beyond.
Called at 9:30, techs are out now, 10:56, if anyone needs service, give these guys a call, they do what they say their going to do!!! A million clapping hands for Texas water heaters, so thankful!!!!! And the city was going to charge me $50 to come out and turn my water at the main back on, so they guys turned it back on for me, truly just a blessing these guys have been!!!!!
Matt and Shaq replaced our hot water heater today. Good guys, showed up early and did the job in 20 minutes. Good work and fast.
Texas Water Heaters represents what our Austin community is about! They helped us get our tankless water heater replaced and went above & beyond to get us taken care of. We're a customer of yours from here on. Thank you Becki, Anita, & Patrick for helping us!
These guys are HEROES getting the Austin community back on its feet following the unprecedented cold wave that left so many homes with broken water heaters. The service has far exceeded my expectations, with a very reasonable price considering the extreme demand. Tony Russ was my installation technician and I've rarely met such a dedicated service person. And everyone else I've spoken to, from K.R. the owner to Anita (I think?) the receptionist, has been most courteous and helpful. More details about my experience below:
After noticing that our water heaters started leaking after the pipes in our attic thawed, I called a few service companies and TWH were the first -and only ones- to reply. I quickly got on the phone with K.R. who had all the answers I needed, and I had an estimate within 15 minutes on the phone. I did a bit of research and found that the estimate was very fair and I was getting a better replacement Rinnai tankless unit for my busted pair of Rheem heaters. By end of day Wednesday I had approved the estimate, all online and a super easy process, and I was scheduled for Friday! At that point I didn't even think I was going to get a hold of anyone before at least two weeks - if not more.
Because of the icy conditions remaining on Friday, it ended up being pushed to Saturday afternoon, I was told I was the last job for the day.
6pm came, no one yet. 7pm, at that point I thought they were not gonna show up anymore. But shortly after that I get a message that Tony was on his way! I had given up hope, but he finally showed up with his apprentice, and even his wife who driving alongside them to help out. They worked through the evening and night, doing everything carefully and properly, and by midnight I had hot water in my house! They took special care to be as quiet as possible since my kids were already in bed, and everything looked pristine when they left. I told them then, but I want to say it again here, that I was so thankful and impressed at how dedicated and nice everyone was. And I didn't pay a single dollar over what was in the estimate, even with the extended hours.
TWH is one of these local companies taking pride in serving their community, not trying to fill a shareholder's pockets. I commend them for stepping up to the plate following this natural disaster -being affected themselves- showing integrity rather than greed. They will have my business from now on for any future water heating service/repair needs.
If you have any questions or require further assistance, our team is always ready to help. You can also view our extensive range of services and reach out to us through our Contact Us page. We look forward to hearing from you and possibly featuring your testimonial on our website.