Customer Reviews and Testimonials
We at Texas Water Heaters hold our customers’ feedback in high regard. The satisfaction of our clients is our greatest indicator of success and the driving force behind our commitment to providing exceptional water heater services. On this page, you will find testimonials from real customers who have experienced our services first-hand.
We believe that our prospective customers deserve to know what others think of our work. Revealing the experiences of others is a testament to the level of service we strive to provide. However, as we respect the privacy and integrity of our customer’s feedback, the testimonials will be posted as they are provided.
Check this page periodically for updates, as we continuously seek to share the experiences of our valued clients. If you would like to share your experience with Texas Water Heaters, please feel free to send us an email or contact us directly. Your feedback is not only appreciated but also instrumental in helping us maintain our high standards of service.
We got the water heater flushed today. It was timely service and great work
Do your diligence, and trust in these experts - Journeyman Tony came out with his apprentices Patrick and Aaron. My install was for a typical 1 story, 40 gal gas water heater. Let me tell you, these are the guys you WANT walking up your driveway.
I have been on both sides of the handyman equation, both as customer and service provider. When I let Tony in to assess the old water heater removal, and how they'd do the installation of the new one, I could see his brain start clicking. He assessed all hurdles ahead of starting the work, and involved me in the discussion when new problems arose. When problems arose during the install he handled them instinctively. There was still cross training happening between Tony and his apprentices. Tony taught all the small details of both the install itself, as well as customer satisfaction (no tools on the countertops, etc.). As someone who was shopping for both price and quality, Texas Heaters is a great team to bet your money on.
Now, ADVICE: This is unrelated to Texas Heaters and just broad advice for anyone getting a water tank installed. - This isn't a clean operation, so save yourself from a dirty carpet and get old bed sheets or painters drop cloths laid down ahead of time. - On older homes (mine was 70's) with outdated fittings, there may be a gas pressure test required. If that comes about, the scope of work drastically changes. Ask about it within the first 10 mins of the meeting. - For water heaters with no drain line, there is a +$400-600 shutoff sensor that's required for the drain pan. I called three companies for quotes, and only Lynn had the foresight to ask about the draining situation. Texas Heater quotes may be higher than other like-sized companies; but make sure you're comparing apples-to-apples. - Budget +$300-500 for permits. They may not be required given your situation, but City of Austin loves its building codes. Texas Heaters doesn't profit off permits.
Great installation and regular service each year, where the company reaches out proactively. Only complaint is occasionally the hot water will stop if the shower head is becoming clogged, so you should do regular maintenance to clear out hard water deposits.
Tony Russ and Aaron did an awesome job with the tankless flush. In addition, they took the time to educate me, were courteous and friendly and above all else professional. Thank you for your honesty and hard work.
When deciding what type water heater to install, provided great info on types, costs, and benefits. Kept in touch during ordering, scheduling, and install. Great installation team - completed without issue, left area clean, and told us to call anytime if issues arose (they have not). And, registered the water heater warranty for us. Good from start to finish.
If you have any questions or require further assistance, our team is always ready to help. You can also view our extensive range of services and reach out to us through our Contact Us page. We look forward to hearing from you and possibly featuring your testimonial on our website.